/* ONTEX Care /support (INS-032 Phase 3). Builds on style.css tokens. */
.care-hero{padding:48px 0 44px}
.care-hero p{max-width:720px}
.routes{display:grid;grid-template-columns:1fr 1.25fr;gap:16px;margin-top:24px}
.route{display:flex;gap:14px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px}
.route-main{border:2px solid var(--brand)}
.route h2{font-size:19px;margin:0 0 4px}
.route p{font-size:16px;margin:0 0 12px;color:var(--ink-2)}
.route-n{flex:0 0 34px;height:34px;border-radius:50%;background:var(--gold-2);color:var(--ink);font-weight:700;display:flex;align-items:center;justify-content:center}
.checks{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}
.check{background:#fff;border:1px solid var(--line);border-top:3px solid var(--gold);border-radius:var(--radius);padding:18px}
.check b{display:inline-block;color:var(--brand);font-size:22px;line-height:1}
.check h3{margin:6px 0 6px;font-size:17px;color:var(--brand-2)}
.check p{margin:0 0 8px;color:var(--ink-2);font-size:15px}
.howto{margin-top:28px}
.howto h3{margin:0 0 6px}
.finder{display:grid;grid-template-columns:1fr 1fr;gap:24px;align-items:start;margin-bottom:28px}
.cform label[hidden]{display:none}
.cform select{font:inherit;font-weight:400;padding:11px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink)}
.finder-out{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;min-height:120px;color:var(--ink-2)}
.finder-out:empty:before{content:"Your size will show here.";color:var(--muted)}
.finder-out .big{font-size:40px;font-weight:700;color:var(--brand);line-height:1.1;margin:0 0 6px}
.finder-out p{margin:0 0 8px}
.tbl-h{margin:0 0 8px}
.tbl-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}
table.sizes{border-collapse:collapse;width:100%;max-width:720px;background:#fff;font-size:15px}
table.sizes th,table.sizes td{border:1px solid var(--line);padding:9px 12px;text-align:left}
table.sizes th{background:var(--accent);font-weight:600}
table.sizes td:first-child{font-weight:700;color:var(--brand-2)}
.charts{margin-top:16px}
.charts summary{cursor:pointer;color:var(--brand);font-weight:600}
.chart-imgs{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:12px}
.chart-imgs figure{margin:0;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:8px}
.chart-imgs img{width:100%;height:auto;display:block}
.chart-imgs figcaption{text-align:center;font-size:14px;color:var(--muted);padding-top:6px}
.chat{max-width:760px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:14px}
.chat-log{height:340px;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:4px 2px 10px}
.msg{max-width:85%;padding:10px 13px;border-radius:12px;white-space:pre-wrap;font-size:15px;line-height:1.5}
.msg.bot{background:var(--bg-2);border:1px solid var(--line);align-self:flex-start}
.msg.me{background:var(--brand);color:#fff;align-self:flex-end}
.msg.wait{color:var(--muted);font-style:italic}
.chat-form{display:flex;gap:8px;margin:6px 0 10px}
.chat-form input{flex:1;min-width:0;font:inherit;padding:11px 12px;border:1px solid var(--line);border-radius:8px}
.chat-form input:focus{outline:2px solid var(--gold);border-color:var(--gold)}
.chat-form button{border:0;cursor:pointer;font:inherit;font-weight:600}
.chat-form button[disabled]{opacity:.6;cursor:wait}
.steps{padding-left:20px;color:var(--ink-2)}
.steps li{margin:6px 0}
.addr{position:sticky;top:96px}
.slip{display:none}
.draft{background:#fff3c4;color:#7a5a00;border:1px dashed #c9a100;border-radius:6px;padding:1px 6px;font-size:12px;font-weight:600}
@media (max-width:1000px){.checks{grid-template-columns:1fr 1fr}}
@media (max-width:760px){.routes,.finder,.chart-imgs{grid-template-columns:1fr}.addr{position:static}}
@media (max-width:520px){.checks{grid-template-columns:1fr}.chat-log{height:300px}.msg{max-width:92%}}
@media print{
  body>*:not(.slip){display:none!important}
  .slip{display:block}
  .slip-box{width:148mm;min-height:105mm;border:2px dashed #000;padding:8mm;font-size:13pt;color:#000}
  .slip-h{font-size:22pt;font-weight:700;text-align:center;border-bottom:2px solid #000;padding-bottom:4mm;margin-bottom:4mm}
  .slip-line{border-bottom:1px solid #000;height:9mm}
}
.tight-note{margin-top:24px;background:var(--accent);border-left:4px solid var(--brand);border-radius:var(--radius);padding:16px 20px}
.tight-note h3{margin:0 0 6px;color:var(--brand-2)}
.tight-note p{margin:0 0 8px;color:var(--ink-2)}
/* Exchange request: bottom link on /support and the signed-in flow on /exchange (B1-DIRECT 9 Oct). */
.how-box{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:22px 24px}
.box-h{margin:0 0 6px;color:var(--brand-2)}
section.request{padding-top:8px;padding-bottom:56px;background:var(--bg-2)}
.request-box{background:#fff;border:3px solid var(--brand);border-radius:var(--radius);padding:26px 28px;box-shadow:0 6px 24px rgba(176,30,38,.10)}
.request-box h2{margin:0 0 10px;color:var(--brand-2)}
.request-box p{color:var(--ink-2);max-width:820px}
.btn-big{font-size:18px;padding:15px 24px;margin-top:6px;white-space:normal;text-align:center}
.ex-main{padding:36px 0 56px}
.ex-card{max-width:760px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:24px 26px;margin:0 0 20px}
.ex-card h2{margin:0 0 8px;font-size:22px}
.ex-steps{display:flex;gap:8px;list-style:none;padding:0;margin:0 0 18px;flex-wrap:wrap}
.ex-steps li{font-size:14px;padding:5px 12px;border-radius:999px;background:var(--bg-2);border:1px solid var(--line);color:var(--muted)}
.ex-steps li.on{background:var(--brand);border-color:var(--brand);color:#fff;font-weight:600}
.ex-steps li.done{background:var(--accent);color:var(--brand-2)}
.cform fieldset{grid-column:1/-1;border:1px solid var(--line);border-radius:8px;padding:12px 14px;margin:0}
.cform legend{font-size:14px;font-weight:600;color:var(--ink-2);padding:0 4px}
.cform .tick{flex-direction:row;align-items:flex-start;gap:10px;font-weight:400;color:var(--ink-2);margin:6px 0}
.cform .tick input{width:20px;height:20px;margin:2px 0 0;flex:0 0 20px;accent-color:var(--brand)}
.cform .radio{flex-direction:row;align-items:center;gap:8px;font-weight:400;display:inline-flex;margin-right:18px}
.cform .radio input{accent-color:var(--brand)}
.ex-err{color:var(--brand-2);background:#fdecec;border:1px solid #f3c2c2;border-radius:8px;padding:10px 12px}
.ex-err:empty{display:none}
.ex-addr{font-size:18px;line-height:1.55;background:var(--accent);border-left:4px solid var(--brand);border-radius:8px;padding:14px 18px;margin:10px 0 14px}
.ex-ref{font-size:20px;font-weight:700;color:var(--brand)}
.ex-me{font-size:14px;color:var(--muted)}
.linkish,.ex-me button{background:none;border:0;color:var(--brand);cursor:pointer;font:inherit;padding:0;text-decoration:underline}
#gsi-btn{min-height:44px;margin:8px 0 6px}
@media print{.slip-box p{margin:0 0 3mm}}
.tight-note .urgent{border-left:4px solid #b3261e;padding-left:10px;color:#7a1712}
.field-note{display:block;font-size:.85em;color:#5b6470;margin-top:4px;font-weight:normal}